FAQ
Cattle Ranch Co. – Frequently Asked Questions
🧢 PRODUCT & SIZING
What size are your hats?
All Cattle Ranch Co. caps are one-size-fits-most and feature an adjustable snapback closure. They comfortably fit head sizes from 7 to 7 ¾.
Will the hat fit a large head?
Yes. Our hats are designed with a deeper crown and flexible snapback, making them comfortable for larger head sizes without feeling tight.
What are your hats made from?
Our hats are made using a premium cotton/poly blend with breathable mesh backing and reinforced stitching for durability and all-day comfort. We also included a flexfit sweat band for better comfort.
Are your hats water-resistant?
Yes. Many of our styles feature a water-resistant front panel to help protect against sweat, rain, and everyday wear.
Are your products really handcrafted?
Yes. Every Cattle Ranch Co. piece goes through a hands-on design, assembly, and quality-control process to ensure each product meets our standards before it ships.
🚚 SHIPPING & DELIVERY
Do you offer free shipping?
Yes! We offer FREE U.S. shipping on all orders over $80.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Once shipped, delivery usually takes:
-
U.S. Standard Orders: 3–7 business days.
-
U.S. Express Orders: 1-2 business days.
-
International Orders: 7–14 business days (varies by location)
Where do orders ship from?
All orders ship from our U.S. fulfillment center in California.
Do you ship internationally?
No, our team is working on having international orders available soon.
📦 RETURNS & EXCHANGES
What is your return policy?
We stand by our 100% customer satisfaction promise. Not what you are looking for? We accept returns or exchanges on unworn items within 15 days of delivery.
Items must be:
-
Unworn
-
Unwashed
-
In original condition / packaging
How do I start a return or exchange?
You can request a return or exchange by clicking here: Returns / Exchange Portal
Have your order number or email used to make the purchase and zip code ready. Follow the steps provided through the portal. Please allow 1-3 days for our team to review your request. Once approved, we will send a return label via email or notify you if your request was denied.
Can I return sale items?
Discounted or promotional items are final sale unless the item arrives damaged or defective.
💳 PAYMENTS & PROMOTIONS
What payment methods do you accept?
We accept:
-
Visa
-
Mastercard
-
American Express
-
PayPal
-
Shop Pay
-
Afterpay
- And more
Do you offer Afterpay?
Yes! You can split your purchase into 4 interest-free payments using Afterpay at checkout.
How do I use a discount code?
If you receive an additional discount code, enter your code in the discount box at checkout and click apply before completing your purchase.
Do you offer bundle deals?
Yes. We often run promotions such as Buy 2 for $60.
When active, the discount will apply automatically at checkout.
📦 ORDER ISSUES
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number so you can follow your package in real time.
What if my order is lost, damaged, or incorrect?
We’ve got you covered. If your item is lost or damaged please contact us within 3 days of receiving your order. Use the Return / Exchange Portal here and file a claim.
Can I cancel or change my order?
Orders can only be modified or canceled before they ship.
Contact us at order@cattleranchco.com as soon as possible after placing your order.
🧼 PRODUCT CARE
How do I clean my hat?
We recommend spot-cleaning only using mild soap and cold water.
Do not machine wash or dry — this helps preserve shape and stitching.
Will my hat fade or shrink?
With proper care, your hat will maintain its shape and color. Avoid heat, dryers, and harsh detergents.
⭐ BRAND & COMMUNITY
What makes Cattle Ranch Co. different?
We’re more than a hat brand; we represent work ethic, grit, and Western heritage. Every design is created to stand for something. Every detail and quality chosen is for you.
Do you restock sold-out items?
Yes. Popular items are often restocked.
Sign up for email or SMS alerts on product pages to be notified.
Where can I see customer reviews?
You can find real customer reviews at the bottom of our home page.
